Refund Policy
At Riverbed Lifestyle™, we strive to provide a comfortable shopping experience for our customers. If you are unhappy with your purchase, you can request a return or exchange within 7 days of receiving your item. Please contact us first via email at riverbedco2024@gmail.com to initiate the process.
1. Return & Exchange Conditions:
• All return items must include original packaging, tags, and be in brand-new condition.
• A return form (provided by our customer service team) must be included with the return.
• Returns must be made within 7 days of the delivery date.
• Items that are used, altered, washed, or damaged are not eligible for return or exchange.
2. Non-returnable Items:
The following items cannot be returned:
• Personalized or customized items
• Items marked as final sale
• Gift cards and vouchers
3. General Return Process:
1. Contact our customer service team to initiate your return request and obtain a return form.
2. Complete the return form and include it in your return package.
3. Securely pack the item along with any accessories, tags, and original packaging.
4. Ship the item back to us using a trackable shipping method.
4. Return Charges:
Customers are responsible for all shipping charges related to returns or exchanges unless the item received was damaged or defective.
5. Refunds:
• Once your return is received and inspected, you will receive an email confirming the status of your refund.
• If approved, the refund will be processed to your original method of payment within 14 business days.
• The time for the refund to appear in your account may vary depending on your bank or credit card company.
6. Order Cancellations:
• Orders cannot be canceled once they have been shipped.
• If you wish to cancel an already-shipped order, you may request a return after receiving the item.
7. Product Damage:
If you receive a damaged or defective item:
• Contact our customer service team within 48 hours of delivery.
• We will provide a return label and instructions for returning the item.